以下のサービス利用規約 (以下“本規約”) は、ShareClo（以下"シェアクロ"、"当社”）のサービス（www.shareclo.comと携帯やタブレット端末用のアプリ）を利用される全てのお客様（ウエイティングリスト会員、メンバー、有料会員を含む）に適用されます。当サービスをご利用になられるにあたり、お客様は、本規約をよく読み、ご理解し、ご同意されたものとみなします。
Through the Services, we aim to give you access to beautiful designer clothing and accessories, and other content to help you decide which items are perfect for you.
B. Internet Charges
To the extent you access the Services through a mobile or wireless device, your carrier’s standard charges, data rates and other fees may apply.
Children under the age of 13 may not use the Services and parents or legal guardians may not agree to these Terms on their behalf. Children under 18 years of age but at least 13 years of age may use the Site and App under the supervision of parents or legal guardians who agree to be bound by these Terms on their behalf, but such children may not rent or purchase any clothing or accessories (“Products”) via the Services. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, you are fully responsible for his or her use of the Services and the rental or purchase of any Products, including all legal liability he or she may incur.
D. Modification of the Services or the Terms
Trend Closet may modify these Terms or modify, suspend, or discontinue the Services at any time for any reason. However, Trend Closet will use commercially reasonable efforts to notify you of material changes to these Terms by posting a notice on the Site and/or sending an email to the email address you provided to RTR upon registration.
2. RENTAL AND SALE OF PRODUCTS
(18 Years or Older) Products may be rented or purchased for use by individuals under 18 years of age, but we rent and sell only to adults, who may rent or purchase the Products with a payment card or other approved payment method. By clicking agreeing to these Terms, you represent that you are 18 years or older and that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting or purchasing the Products as described in these Terms.
(Limits) You acknowledge and agree that we may place limits on the rental or purchase of Products, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals or sales of Products for any reason, including but not limited to availability concerns.
(Collections) If you do not pay the amounts you owe to Trend Closet when due, then Trend Closet will need to institute collection procedures. You agree to pay the costs of collection, including without limitation reasonable attorneys' fees.
B.Rentals (Rent4 and Rent10)
(Rental Fee) The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, insurance charges and delivery charges listed on the Site or App for your rental of the Product. When you place your rental order for a Product, you hereby authorize Trend Closet to charge your payment card for the Rental Fee. Trend Closet will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize Trend Closet to charge your payment card for an amount equal to 200% of the original retail value of the Product (when new) set forth on the Site or App (“Retail Value”) plus applicable sales taxes; provided that Trend Closet will only charge your payment card for an amount greater than the Rental Fee as described below. Rental Fees exclude all federal, local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by Trend Closet, shall be paid by you to Trend Closet in connection with your rental order.
(Use of the Products) You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable Product. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.
(Cancellation Policy) You may cancel your rental order subject to the following cancellation fees and policies:
(Ⅰ)If you cancel thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
(Ⅱ)If you cancel less than thirty (30) days but more than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your Trend Closet account for the Rental Fee associated with the cancelled order. This credit can be applied to any future Trend Closet rental.
(Ⅲ)If you cancel fourteen (14) or fewer days in advance of the delivery date, you will receive a credit to your Trend Closet account for the Rental Fee associated with the cancelled order, minus a cancellation fee of $9.95.
(Return Packaging) With delivery of the Product, Trend Closet will provide you with a pre-paid, pre-addressed Trend Closet carrying case or mailing envelope (as the case may be) as well as instructions for your use in returning the Products to Trend Closet (“Return Packaging”). The Trend Closet carrying case is not yours to keep. If the Trend Closet carrying case is not returned you will be charged a $25 fee (details below under “Lost Return Packaging”).
(Lost Return Packaging) If you lose the Return Packaging, you will be responsible for returning the item at your own expense by the expected return date, and providing Trend Closet with a tracking number. Also, if you lose or fail to return the Trend Closet carrying case you will be charged $25. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section 2(B).
(Receipt of the Products) Upon delivery, you bear responsibility for the Product(s). If however, you opt to have the Products delivered by courier service, you agree to bear responsibility for receipt of Products shipped to the location specified at time of check out. You acknowledge that a Secure Shipping Address is highly recommended. A “” means a location where an individual can physically receive Product(s). In the event that an un-secure shipping address is provided, Trend Closet does not bear liability for Products left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which Trend Closet will not be liable. You will be liable for all such delays and additional delivery fees.
(Return of the Products) Extensions. You agree to return the Products to Trend Closet in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on "contact" of the Site; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product on or before the date that the Product is due. We are not responsible for any personal or other items left in the Products or which are returned to Trend Closet in the Return Packaging. If you believe you have accidentally or otherwise sent us any such items, please contact customer service as soon as possible at "contact" of our website. Our staff may assist in attempting to locate such items at a customer’s request, but are not obligated to and assume no liability for doing so.
(Late Fees) If you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to Trend Closet for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and Trend Closet will charge your payment card the maximum late fee set forth in this Section 2(B), less any late fees that you have already paid, plus applicable sales tax.
(Payment of 200% Rental Value) Trend Closet will not charge you for more than an amount equal to 200% of the Retail Value plus the Rental Fee, in the aggregate, for any charges arising under this Section 2(B), excluding collection costs. If you pay Trend Closet an amount equal to 200% of the Retail Value under this Section 2(B) and you still possess the Product, the Product is yours to keep. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section 2(B).
☆Limited Warranties; The following are the limited warranties Trend Closet provides in connection with Product rentals. Trend Closet’s liability to you for failure to comply with any of these warranties is limited to timely delivery of Product conforming to the warranties or a refund of the Rental Fee (excluding insurance and delivery charges) as determined by Trend CLoset. See Section 7(A) below.
☆Cleanness of products; The Products will be professionally cleaned and delivered ready to wear. Trend Closet cleans and inspects each Product with the utmost care, but use of the Product is at your own risk and Trend Closet doesn't have any liability for any health-related complaints associated with any Product.
☆Sizing Returns; If your Product does not fit you, then you may return the Product to Trend Closet within 24 hours (excluding Sundays and holidays) of the date you received the Product by contacting Trend Closet at "Contact" and returning the Product in conformance with the return procedures above (a “Sizing Return”). Trend Closet will then issue you a credit for the full Rental Fee (less delivery charges) of the Product for a future rental by you of our Products, so long as the Product, in our sole discretion, has not been worn.
The following additional conditions apply to the sale of any Product.
A. General Conditions
The Services include the rental and sale of Products. This Section 2(A) sets out terms and conditions that apply to your rental or purchase of any Product.
(Products) These products for sale have been previously rented by other customers and are not new ones. Trend Closet will clean and inspect the Products before delivering them to you. However, previous customers have used those products , so products are without any warranty, and all Product sales are final.
(Price) The buying price (“Buy Price”) for the Products will be the purchase fee and shipping charges listed on the Site or App in connection with your purchase of the Products. Buy Price is as listed on the Trend Closet website at the time of purchase, and is subject to change. Trend Closet reserves the right to alter Purchase Price, discount, or availability of any particular item at its discretion and without notice. Upon your order for a Product, you hereby authorize Trend Closet to charge your payment card for the Buy Price. We will charge your payment card the amount of the Buy Price immediately upon your purchase order. Buy Prices exclude all taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by Trend Closet, shall be paid by you to Trend Closet with your purchase order. Purchase orders are final and cannot be cancelled.
The following additional conditions apply to the coupons.
Not redeemable for cash except as required by law.
Valid on Trend Closet merchandise only. Subject to limited availability for use on subscription services. Cannot be used or redeemed with other promotional offers and cannot applied as payment on any account.
V. Term of Purchase
Coupons cannot be returned.
The following additional terms and conditions apply if you subscribe to our subscribe "Member" program .
Unlimited Member Program. If you subscribe to Unlimited, you will be entitled to rent up to three (3) Products at any time from a range of Products designated on the Site (such Products, the “Unlimited Program Products”), as more fully described here. Exceptions include, but are not limited to: bridal accessories and select items from Decades Vintage, WGACA Vintage, Marchesa, Judith Leiber and Moschino, and any dresses with a retail price of $3000 or more. Subject to your compliance with these Terms (including payment of fees) and our right to terminate Unlimited, we do not impose any limitations on the time period during which you may keep any Product we have sent to you through Unlimited. Because Unlimited is a beta, membership is limited and may not always be available. Fees. If you subscribe to Unlimited, RTR will charge you a pre-paid subscription fee or a monthly subscription fee that will automatically renew and you will be billed every 30 days at the then current fee to your payment method on file. After a pre-pay period ends, your subscription membership will automatically renew and you will be billed every 30 days at the then current fee to your payment method on file. The current monthly Unlimited subscription fee is set out here, but is subject to change at our discretion and any such change will be effective for any subsequent renewal subscription period. You hereby authorize RTR or our third party payment processor to charge your payment card for the applicable Unlimited subscription fee on a monthly or recurring pre-pay basis until you cancel. The subscription fees include shipping and limited insurance, covering minor mishaps but not significant damage, loss or theft. Unlimited subscription fees are non-refundable except as expressly set forth below. Taxes may apply on Unlimited subscription fees. Cancellation of Your Membership. There are no refunds to a pre-paid Unlimited membership. Your monthly Unlimited subscription automatically renews and you will be billed every 30 days. To cancel your monthly membership, email or call us at 1-800-509-0842. You must return your Unlimited Program Products before the end of your current bulling period (located in account settings) to avoid additional fees. If RTR does not receive your Unlimited Program Products by the end of your billing period in which you want to cancel your membership, RTR will charge you 100% of the retail price or value of each Unlimited Program Product.